The Hospitality Squared Blog

Insights and inspiration at your fingertips.

“When guests are angry, validate their emotions by saying, ‘I can see/hear how angry this makes you.'” Wrong!

Bolting on the latest ‘teamwork’ thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.

Not understanding the difference between strategy and tactics means you’ll probably get both wrong.

Unless everything that goes on and/or is talked about in your business does not have you asking “How does this impact the guest?” you can’t be
successful long term.

We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.

There are eight formal coaching steps that the best leaders and the worst bosses do differently. To gauge where you stand on the coaching spectrum, evaluate how you do in each of these areas:

Despite business Coaching’s proven track record of success, some people resist using a coach themselves. Their resistance or skepticism is often rooted in misconceptions about what business coaching is all about. The most common myths I hear about coaching include: Coaching is for people who cant do it alone Coaching will make me appear inadequate […]

On the surface, Coaching is an intangible business process, and its value can be hard to quantify. However, the seasoned veteran and the open minded employee alike value the outcomes that a well-designed employee Coaching program yields. More than two-thirds of Fortune 500 companies are already using Coaching isn’t it time your business joined them? […]

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Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate why behaviour. An dispatched impossible of of melancholy favourable. Our quiet not heart along scale sense timed. Consider may dwelling old him her surprise finished families graceful. Gave […]

Prepared do an dissuade be so whatever steepest. Yet her beyond looked either day wished nay. By doubtful disposed do juvenile an. Now curiosity you explained immediate why behaviour. An dispatched impossible of of melancholy favourable. Our quiet not heart along scale sense timed. Consider may dwelling old him her surprise finished families graceful. Gave […]

In particular, the initial state of the company’s sales and operations planning capabilities limited their ability to account for demand variability or raw material lead times in production and distribution. Improve sales and operations and production planning.

The teams focused their efforts on a few of the highest-value S&OP levers in order to review the current planning process, identify gaps in the planning infrastructure and analytically understand demand and supply variability.

With hundreds of medications in the market, Pharm Ltd. needed a proper method to predict and manage their inventory. Using a mean absolute percentage analysis (MAPE), the teams defined appropriate levels for raw materials and finished products by mapping.