HomeQFOQFO: How Can We Overcome Poor Service Delivery?

QFO: How Can We Overcome Poor Service Delivery?

We can start by understanding that there is no one-size-fits-all solution.

Individuals tasked with delivering service must be trained, educated. led and Coached to understand how their attitudes and behaviors impact service delivery.

The desired level of service must be both experienced and modeled for the individual delivering it.

You can’t deliver a level of service you yourself have never experienced. Which also means you cannot train it, lead it, Coach it etc… unless the person doing so has experienced it themselves.

Poor service delivery is a choice.

Author: Jeffrey Summers
For four decades, my Coaching, Consulting, & Learning Events have helped thousands of hospitality leaders worldwide, build successful businesses. Call or text me at +1-817-797-2929 or email me at Jeffrey@JeffreySummers.com.

If you hear questions like these
in your business, I can help!

  • “Why do we have to go through all this change?”
  • “When is someone going to train me?”
  • “When will the (BOH – FOH) do its job right?”
  • “Who dropped the ball?”
  • “Why don’t they communicate better?”
  • “Who’s going to solve the problem?”
  • “Why is it so slow?”
  • “Why do we always run out of things?”
  • “Why can’t they get my schedule right?”
  • “Why did we hire another___.
    I told them I wanted to do that!”
  • “How do we know what our food cost should be?”
  • “How do we market our business effectively?”
  • “Why can’t we staff our restaurant better?”
  • “How do we grow our business in this economy?”

 

 

FYI:

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