QFO: How Can We Overcome Poor Service Delivery?

August 7, 2020
Posted by: Jeffrey Summers
Categories: QFO, Service

We can start by understanding that there is no one-size-fits-all solution.

Individuals tasked with delivering customer service must be trained, educated. led and Coached to understand how their attitudes and behaviors impact service delivery.

The desired level of service must be both experienced and modeled for the individual delivering it.

You can’t deliver a level of service you yourself have never experienced. Which also means you cannot train it, lead it, Coach it etc…

Poor service delivery is a choice.

service

Author: Jeffrey Summers

For four decades, my coaching, consulting, public speaking, workshops, management team retreats and articles have helped thousands of hospitality leaders worldwide, build successful businesses. The Summers Hospitality Group is a global full-service hospitality consulting firm best known for its unique results-driven, strengths-based system for developing extraordinary leaders and demonstrating the performance impact they have on their organizations.

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“It has been a pleasure being coached by Jeffrey. At times, he believed more in me than I believed in myself, which helped me continue to reach higher.”

Miguel Arteagra

Owner|Operator, De La Cruz Mexican Cuisine

“What started out as a small menu engineering project turned into the design & build of a brand new business. I was dreaming small until Jeffrey helped me realize what I truly wanted to do and worked with me every step of the way in order to achieve it.”

Leonardo Rozatos

Owner|Operator, Plaze Cafe Southside

“Jeffrey is a no non-sense guy that really wants his client’s business to succeed. His words “you can’t work in the business, you must work on the business” are in my head daily when I start to lose focus. I am a better business woman, event producer and employer because of his efforts.”

Amy Shackelford

President, Sedona Productions

“Why do we have to go through all this change?”
“When is someone going to train me?”
“When will the (BOH – FOH) do its job right?”
“Who dropped the ball?”
“Why don’t they communicate better?”
“Who’s going to solve the problem?”
“Why is it so slow?”
“Why do we always run out of things?”
“Why can’t they get my schedule right?”
“Why did we hire another___.
I told them I wanted to do that!”

QFO: How Can We Overcome Poor Service Delivery?

If you hear questions like these
in your business, I can help!

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QFO: How Can We Overcome Poor Service Delivery?

If you hear questions like these in your business, I can help!

FYI:

If you hear questions like these
in your business, I can help!