Experience Archives - Jeffrey Summers

What Is The Employee Experience?

Jeffrey Summers Employee Experience, Growing Your Business, People

Q: Who creates and delivers every single guest experience? A; The Front-line employee. Understanding this means the imperative is to create a meaningful and differentiated experience for [...]

What’s The One Thing You Must Do To Deliver Exceptional Service?

Jeffrey Summers Engagement, Guest Experience

Disney recently posted this and it about exploded my brain. You can’t plan the entire Guest experience. You need spontaneity in order to capture those moments that […]

What Is The Guest Experience?

Jeffrey Summers Guest Experience, People, Product

First off, you have to understand what goes in/on/around your business from the guest’s perspective is how the Guest Experience (GuestX) is defined, not yours. And from the guest’s point of view (POV) an exceptional guest experience holds meaningfully differentiated value.

The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class

Jeffrey Summers Product

Operators often scoff at the idea that the product of Hospitality businesses is a “social product” inasmuch as it’s not about the food and eating or the bed and sleeping.

The Employee Engagement Model

Jeffrey Summers Engagement, Performance

We believe that aligning employees’ values, goals and aspirations with those of the business is the best method for achieving the sustainable employee engagement required for both individual and business success.

All posts tagged: Experience

What Is The Employee Experience?

What’s The One Thing You Must Do To Deliver Exceptional Service?

What Is The Guest Experience?

The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class

The Employee Engagement Model

Growth Experiences

Insights Into Growth

Latest Thinking

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