hospitality
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How would you define excellent customer service?
November 2, 2019 -
The Top 10 Components To A Successful Hospitality Marketing Plan
March 12, 2019 -
Moving Beyond Robotic Service
March 6, 2019 -
“How Do You Build Volume?”
February 5, 2019 -
The Problem With Transactional Thinking
December 30, 2018 -
TOH: Delusional Process Management Syndrome
July 31, 2017 -
17 Hospitality Leadership Best Practices
December 11, 2016 -
Six Traits of Really Successful Restaurant & Hotel Marketing Leaders
December 11, 2016 -
My Interview With Proven.com
October 30, 2015 -
The Ugly Truth of the Loyalty Point Program
October 25, 2015 -
Restaurant Marketing: What Does An Empty Chair Really Cost?
January 22, 2014 -
One of the country’s top restaurateurs on the difference between service and hospitality
July 20, 2006
“It has been a pleasure being coached by Jeffrey. At times, he believed more in me than I believed in myself, which helped me continue to reach higher.”

Miguel Arteagra
Owner|Operator, De La Cruz Mexican Cuisine
“What started out as a small menu engineering project turned into the design & build of a brand new business. I was dreaming small until Jeffrey helped me realize what I truly wanted to do and worked with me every step of the way in order to achieve it.”

Leonardo Rozatos
Owner|Operator, Plaze Cafe Southside
“Jeffrey is a no non-sense guy that really wants his client’s business to succeed. His words “you can’t work in the business, you must work on the business” are in my head daily when I start to lose focus. I am a better business woman, event producer and employer because of his efforts.”

Amy Shackelford
President, Sedona Productions